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Online Support and Tutorials

If you just purchased a digital product from OrganizedHipster and are in need of tech support, I’ve got your back! 🥰 

Online Chat Support Hours

Live chat is available 7 days a week from 8 AM – 8 PM EST (via chat widget on the right side)

If I’m offline, leave me a message and I’ll get to your ticket first thing in the morning! 

Beginner Tutorials

Click here to access tutorial videos on how to get started, including downloading and installing your digital product.

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Got questions or want to share your feedback with me? Leave us a message and I'll be in touch as soon as possible.





    Frequently Asked Questions

    Getting started with digital planning is easy! You’ll need:
    1) an iPad/Android Tablet
    2) a Stylus pen
    3) a PDF annotator app like GoodNotes, Notability, Noteshelf, Xodo or Samsung Note.
    ⚠️ Please note: Our digital products ❌ do not work on Microsoft Onenote

    All our digital products are very simple to use and perfect for beginners! While there’s a bit of a learning curve with annotator apps like GoodNotes or Notability, if you watch a few tutorial videos you’ll be a pro in no time. We have tutorial videos for beginners just starting, to more advanced tutorials for the digital planning aficionados.

    Yes, but it depends on the PDF annotator app you are using.

    ✅ Our digital planners will for sure work with Samsung Note, Xodo, and Noteshelf.
    ❌ They **do NOT** work with Microsoft Onenote.

    There are several other PDF annotator apps our planners will work with, but it’s best to do a bit of research before purchasing my products, just to be sure.

    While GoodNotes can be downloaded on both iPhone and Apple computers, the usability is not quite as good. Our digital planners are meant to be used with a stylus on an iPad or tablet for the best experience.

    On iPhone everything is much smaller, making it harder to see what’s on the screen and access the hyperlinks. On your computer, it’s definitely better than on a phone, but without a stylus, you might find it difficult to work with this digital product, especially when working with the Type Tool to enter text.

    I stand behind my products and your satisfaction with them is important to me. However, because my products are digital goods delivered via Internet download I generally offer no refunds.

    If you change your mind about your purchase and you have not downloaded my product, I will happily issue you a refund upon your request.

    Refund requests made after you have downloaded my product are handled on a case by case basis and are issued at my sole discretion. Refund requests, if any, must be made within thirty (30) days of your original purchase.

    Please contact me and I’ll be happy to assist you!

    Just go ahead and make your purchase – once the payment is processed, you will be directed to the download page, which will include the order details and your download links. You will also receive an email with your download links. Click the links to download the files somewhere on your device or your cloud drive.
    ⚠️ Make sure to save your email so you always have quick access, just in case.

    Message us on our live chat between 9 am and 5 pm EST, 7 days a week, and please provide the email you used to make your purchase. We will send you a link to the downloads. Don’t worry, you’ll always have access to your files 😉

    Not to worry – it’s not an issue with the file. It’s a setting in GoodNotes! There are two modes in GoodNotes – Edit Mode and Read Mode. You need to be in Read Mode to access your hyperlinks. Tap the button at the top menu of GoodNotes that looks like a pencil in a circle. You’ll see the tool bar disappear and all your hyperlinks will become active.

    🤓QUICK TIP: With the lasso tool selected in GoodNotes, you can long-press with your stylus pen on a link area (in edit mode) and a selection menu will appear, giving you the option to ‘open link’. This saves you from having to switch between read and edit mode to access your links.

    My digital products are best suited for iPad 8th, 9th and 10th generation, and iPad Pro. Make sure you have ample storage space. 
    ⚠️ Please note: PDF annotation apps like GoodNotes require iPadOS 15.4 or later.

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